Guest troubleshooting

Most problems with an invite link have one of a few causes, and the fastest fix is usually a new link from the organisers or a different browser. Find your symptom below.

The page shows "Invite Expired"

The link's validity period has passed, for example a Quick Invite link after the expiry date the organisers set.

Fix: ask the organisers for a new invite link. If the event is still running and you think the link should work, tap Try again — the page rechecks the link.

It worked when the welcome page with the event name loads.

The page shows "Invalid Invite"

Most often your group has already submitted a recording with this link: the page then says "This discussion has already been recorded." The same message appears when a recording was interrupted (tab closed, battery died) and the link wasn't reopened straight away; what you recorded is kept. The link may also be mistyped or revoked.

Fix: ask the organisers to reactivate the link (your group can then continue on the same link) or to give you a new one.

It worked when the link opens the welcome page.

The page shows "Browser Not Supported"

Your browser is missing features needed for audio recording; the page lists which ones.

Fix: open the link in an up-to-date browser such as Chrome, Firefox, Safari, or Edge, then tap Refresh page.

It worked when the welcome page appears instead of the warning.

A red bar "You are offline" appears while recording

Your internet connection dropped. The bar at the bottom of the page says "Check your internet connection and try again."

Fix: you don't need to do anything but keep the tab open. The recording keeps running, and the bar disappears once the connection is back.

It worked when the bar is gone and the timer keeps counting.

A yellow notice appears while recording

Audio stopped reaching the server, or no audio is being captured from your microphone.

Fix: keep the tab open — the page tries to recover by itself. If the notice says no audio is being captured from your microphone, check the microphone permission or reload the page.

It worked when the notice disappears and the status shows Recording.

You closed the tab during a recording

The page warns before you leave. What you recorded up to that point is kept.

Fix: open the invite link again straight away. If it shows the welcome page (Welcome to the Discussion), start recording again: the new part is added to the same discussion. If it shows "Invalid Invite" with "This discussion has already been recorded.", too much time has passed and the recording so far was saved as finished. Ask the organisers to reactivate the link; your group can then continue on the same link.

It worked when the status shows Recording again and the timer runs.

Either way, tell the organisers, so they know part of your group's discussion is missing from the recording.

Still stuck? Tell the organisers — they can issue a new link or record your group on another device.

Related articles

• The microphone check isn't working
• Recording your discussion
• What to expect as a participant